Job request received from client by email or telephone.
Project planner creates project in Astound CRM and allocates unique project reference number where all records relating to the project are retained to provide full audit trail.
Email sent to client providing project reference number, confirming spec and requesting site/project specific health and safety information (i.e. the presence of asbestos on site or vulnerable persons etc.)
Throughout every stage of the project the planner completes an audit schedule within Astound CRM which tracks specific activities completed against timescales and acts as a control tool / timeline throughout the project process.
A system of interactive instant email and survey templates are used by the project planner to collate, coordinate, communicate and record all project information including site specific health and safety information between stakeholders.
The project planner selects and engages a suitable specialist from our database of approved suppliers depending on a variety of factors including the risk categorisation of the project – we ensure that our specialists are fully insured, health and safety competent, fully trained and work to a quality standard through pre-qualification and regular monitoring and review.
Where appropriate a site survey takes place and risk assessments are produced, authorised, communicated with all stakeholders and recorded in Astound CRM.
Specialists attend to complete work according to documented spec - risk assessment is viewed and dynamic assessment undertaken and recorded as appropriate.
Where possible before and after photos are taken and electronic job sign off is completed with the customer present.
After job completion, satisfaction feedback is collated by the project planner measuring (quality of work, health and safety, professionalism, overall satisfaction) against pre-defined performance standards.
All feedback is centrally collated, monitored and reviewed for continuous improvement.
Specialists are closely monitored against performance standards and given quarterly feedback via our performance dashboard system.
WHY WE ARE DIFFERENT
A workflow system designed around you
All new projects are automatically allocated a unique project reference number. An email is instantly sent confirming the project number so that you know your enquiry is in hand. All projects are progressed through our system following a structured process to ensure effective communication, compliance and quality throughout.
Our cloud based project management system allows all stakeholders access to real time information on any project and ensures seamless integration throughout the entire project process.
Astound did the job properly. I'd be happy to recommend Astound to others and will definitely use them again.
Maintenance Manager Brighton Seafront Hotel
I just wanted to say how pleased I was with the decorating work recently undertaken. Their work was excellent.
We are delighted with the work carried out by Astound also the attention to detail and ability to interface with our customers in a professional manner. Thanks for all your help over the last few years.
Stuart Warren Dip Surv (CEM), MRICS, MBIFMAugustinian Care and St George's Park Ltd
Delighted with the professional and efficient service: told me exactly what to expect; work completed as promised. Friendly, punctual and thorough. Will confidently use Danny and his team again. Thank you for a great job, well done at a competitive price.
Tonight we had a problem with our drain stack at our block of flats and the young gentleman called Rob, who turned up to resolve this problem was extremely polite, efficient and professional, explained what he was going to do and carried out his job to the highest quality ... He was a real pleasure and a complete star, a real credit to his company and as an emergency service for Saxon Weald. Please pass on my thanks for all he did for us this evening. Well Done.
Mrs Tara Kathryn Goff
The engineer (Danny) from Astound called this afternoon and fitted the valve. The engineer concerned was very sensitive and efficient in dealing with this situation. Mr Vizor appears more than happy now with the situation. I hope this is the last we shall hear about the "bad smell". Thanks to all who have assisted with this.
Astound window cleaning is a company I would certainly recommend to anyone looking for a reliable a window cleaning company. Two employees were sent to clean the inside of our building and they turned up right on the agreed time were friendly and got on with the job. I was more than impressed with the service I received.
Jackie Connor MBENorth West Sussex Assessment and Treatment Services Sussex Partnership NHS Foundation Trust
Following our recent window cleaning I would confirm that Augustinian Care and St George’s Park Ltd are delighted with the work carried out by your window cleaner, Mr Matt Weeks and his attention to detail and ability to interface with our customers in a professional manner. Thanks for all your help over the last few years.
Stuart Warren Dip Surv (CEM)Augustinian Care and St George's Park Ltd
Dear Sirs We are the Managing Agents for Chapel Heights, Bolnore Road, Haywards Heath. We have been asked by the freehold company to pass their compliments to your operatives who carried out the window clean at this property last Wednesday, 20 July. They say that the cleaning received favorable comments from the residents and that the windows were well cleaned and dried spot-free.
Chris Halls FRICSGraves Jenkings
Showcasing our abilities
Lancing College Case Study
Worthing Hospital Case Study
Mercure Hotel Case Study
Sensible Property Management Case Study
BMW Chandlers Case Study
Eastbourne University Case Study
Historic Building Case Study
Gutter cleaning Case Study
School cleaning Case Study
Hotel cleaning Case Study
Our latest stats for 2017.
Every job we undertake is reviewed by the client and the performance rating published for all to see. We're realistic enough to know we can't always be perfect, but we actively seek feedback so that we're constantly improving, developing our systems and workflow processes to get it better for you each time.
93%Quality of Work
97%Health and Safety
Out and about
We take our corporate and social responsibility very seriously, here are some of the initiatives we have been involved in: